Refund Exchange Policy

When it comes to shopping for jewelry, it's important to feel confident in your purchase. That's why Kai Jewelry Store wants to ensure that you are completely satisfied with your order. If for any reason you are not pleased with an item that you checkout from Kai Jewelry Store, simply return the item in its original condition for a full refund.

At Kai Jewelry Store, customer satisfaction is our top priority. We want you to love your jewelry purchase and feel confident in the quality of the products you receive. That's why we offer a 100% Money Back Guarantee with absolutely no excuses. Refunds will be issued in the same method as the order was paid, so you can shop with peace of mind knowing that you can easily get your money back if needed.

Please note that while we offer a hassle-free return policy, shipping fees cannot be refunded. However, for customers shopping within the USA, we provide free return labels to make the process as convenient as possible. Returns are accepted within 30 days for orders within the USA and 45 days for orders from other countries.

While we strive to provide the best customer service possible, we are currently unable to offer exchanges at this time. However, if you receive a product that is defective or incorrect, we will provide a full refund to ensure your satisfaction.

During these challenging times, we understand the importance of hygiene and safety. As a result, we are unable to accept returns on earrings at this time. However, if you receive a product with flaws or errors, we will offer a complete refund to ensure your peace of mind.

If you have any questions or concerns about our return policy, please do not hesitate to contact our customer service team. We are here to assist you and provide help in any way we can. At Kai Jewelry Store, we want you to shop with confidence and know that you are our top priority.